Subject: Tech Support Candidate - PRINCE KUMAR PANDEY
From: PRINCE KUMAR PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 13:37:53 -0500

Tech Support
Test

Name

PRINCE
KUMAR PANDEY

E-mail

[email-masked]

Phone Number

(+91) 9199745171

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

GURGAON

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
REMOTE SUPPORT

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sysnet Global technology

L2 & Remote
support

26,370

Previous Employer 1

AFORESERVE.COM LTD

L1 & L2 and
RDMsupport

31 march 2020

22,480

Previous Employer 2

CMS IT SERVICES

L1 tech support

30
july 2019

17560

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we will check the internet, then check the
website and check that URL in another system, after that the DNS server or
proxy server will check.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Go to
settings

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Quick
response , We identified customer need & wants, keep always smiling ,
Attitude, Well Dress  , given proper to the point  answer ,  always work
positive  , time management ,flexible ,organize work

On a scale of 1 - 5
please rate your fluency in spoken English

3