Subject: Tech Support Candidate - Gaurav Batra
From: Gaurav Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 13:05:02 -0500

| | Tech Support Test

Name | Gaurav Batra
E-mail | [email-masked]
Phone Number | (201011) 9999970037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad , Ramprastha Colony
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sequential Technology International | Assistant Manager | Till Date | 75000
Previous Employer 1 | Igate Computer Limited | Sr. Analyst - IT | May 2014 | 42000
Previous Employer 2 | HCL Comnet | Sr. Analyst - IT | Nov 2012 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - Try to open the website on different browsers.
2 - I will check my internet connection.
3 - I will check if all other websites are running fine.
4 - Try to change the network mode or reboot the Internet modem.
5 - If all websites are running fine, I will reset the browser.
5- If still the same issue, I will delete cookies, cache and temp files.
6 - If still the same issue, I will ping the URL in CMD, if it's giving the proper response then it's fine if it's giving RTO (Request Time Out), I will reach out to Website Admin and will ask him to fix the issue and provide the ETR.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Turn on the Bluetooth speaker while long press 2 -3 seconds on on / off button
2 - Ensure Bluetooth lights are blinking, if not then at least Bluetooth turn on voice
3 - Now I will go to phone settings will look for Bluetooth.
4- If Bluetooth is Off then will turn it On
5 - Now I will search for Bluetooth around to pair up with my phone.
6 - As soon as I will see my Bluetooth speaker name appears there I will click on it to connect with my phone
7- Now I will give him permission as per my convenient i.e. Phone book access, call access, music access etc.

What according to you makes you a good candidate for customer service or technical support job?

1 - I believe to be a good candidate for CSE or TSE you need to be patient enough to listen to the other side of person rather than providing your opinion, and I have this quality.
2 - Every Non-technical person cannot explain about their technical issue and TSE need to proactive to understand the problem by hearing some part of it and I have that pro-activeness.
3 - CSE or TSE needs to best of their listening skills as no one like to explain their technical problems again and again, and being patient makes me best of listening.
4 - Last but not the least because I have worked with many other Big Brands like STI, HCL, IGate, IBM etc. I have the experience to understand the need of project if it's require to communicate directly with clients or their employees, as in STI I am direct point of contact of many of our Clients

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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