Subject: Tech Support Candidate - Brajesh Panday
From: Brajesh Panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:47:20 -0500

Tech Support
Test

Name

Brajesh
Panday

E-mail

[email-masked]

Phone Number

(+91) 7007697297

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 37

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
VoIP
WDS Server, Avamar
Server.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT Services

Customer Supoort L2

Working
now

21000

Previous Employer 1

Progressive
Info-vision

Desktop Support L1

15-12-2015

17000

Previous Employer 2

In your past experience you have (select
all that applies)

Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

It's depend what error comes
while open www.ndtv.com. First need to check user is connected with internet
properly or not.

if user connected with internet properly then have to clear history and
cookies.

if issue still persist then check proxy and user have website access from the
organization or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

On Bluetooth in both device.

Make sure Bluetooth visibility must be on.

Select required Bluetooth and pair with device.

Once pairing completed you'll get connected.

What according to
you makes you a good candidate for customer service or technical support
job?

Polite and good communication with user.

Quick and effectively response to user.

100% resolution with user satisfaction.

On a scale of 1 - 5
please rate your fluency in spoken English

4