Subject: Tech Support Candidate - Vinay Rai
From: Vinay Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:36:41 -0500

| | Tech Support Test

Name | Vinay Rai
E-mail | [email-masked]
Phone Number | (110080) 9560881496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi, sangam vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar | System Administrator | 10th June 2020 | 23,642
Previous Employer 1 | Technohead IT & Telecom LLP | IT executive | 30th November 2017 | 15,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If getting any error occurred when I will check system date & Time is correct or not,after that I will check chrome extension and chrome updated or not, I will also check web server is working or not.& Many things we will check in this cases.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will enable my bluetooth in mobile phone then we will turning on speaker and search speaker bluetooth device name and connect with mobile bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | With our best services and good communicat with customer whiling over the support and in short time troubleshoot in his issues which are facing customer in systems, and we will give good service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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