Subject: Tech Support Candidate - VIVEK ANAND SHARMA
From: VIVEK ANAND SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:25:22 -0500

Tech Support
Test

Name

VIVEK ANAND
SHARMA

E-mail

[email-masked]

Phone Number

(+91) 9953600680

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

SAMAYPUR BADLI

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KAIZEN PVT LTD

L2 ENGINEER

ONW MONTH
NOTICE PERIOD

25,000

Previous Employer 1

BOOKA WHEEL TECHNOLOGIES

SYSTEM
ENGINEER

JUNE 2017

21000

Previous Employer 2

NETCONNECT GLOBAL

DESKTOP
ENGINEER

OCTOBER 2016

18000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I will check the Internet Connectivity.

2. After that check if the first page login then some's notification which we
have to be allowed for connectivity.

3. No any Firewall Stopped website issue.

4. Allow the website from the firewall if any block that all news web page.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First that open your phone Bluetooth and
open Speaker Bluetooth.

2. Check in phone the Bluetooth name which is mentioned you have like manually
also.

3. Then used to connect and pair with devised.

What according to
you makes you a good candidate for customer service or technical support
job?

First you have to Listen clearly that what is the problem he
or she is facing in technical or any windows issue.

Then after that take the problem and resolved.

On a scale of 1 - 5
please rate your fluency in spoken English

3