Subject: Tech Support Candidate - Chandra Prakash Sharma
From: Chandra Prakash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 12:20:25 -0500

| | Tech Support Test

Name | Chandra Prakash Sharma
E-mail | [email-masked]
Phone Number | (91) 7979750408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jamshedpur jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS it services pvt LTD | Customer support Engineer | 18 January 2021 | 16500
Previous Employer 1 | Aforeserve.com ltd | Associate Engineer | Oct 2015 | 12000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection whether its connected or not if its connected then I will check another site or www.google.com it's working or not if it's working means there is problem with www.ndtv.com site or it has been blocked by our domain if it's a domain network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth speaker then on bluetooth on your mobile phone and search for bluetooth device, speaker name will appear there then connect it by pairing. After connecting just play music and check.
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and a good troubleshoot as well. I don't give up easily without giving proper solution. I always respect all users and speak politely.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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