Subject: Tech Support Candidate - Deepak Rawat Deepak
From: Deepak Rawat Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:48:29 -0500

| | Tech Support Test

Name | Deepak Rawat Deepak
E-mail | [email-masked]
Phone Number | (94) 9599311964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ultranet.services pvt ltd | L2 support | Currently | 23000
Previous Employer 1 | Creatnet services Ltd | It support | March 2020 | 18500
Previous Employer 2 | Perfect mac solution | Hardware work | 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check internet connection after that I will check website is it wrong or not after that I will check browser it,s working properly or not extra
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all Bluetooth open in both side phone or speaker than check after that I will connected to Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Good behavior and technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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