Subject: Tech Support Candidate - Manish Tomar
From: Manish Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:42:14 -0500

| | Tech Support Test

Name | Manish Tomar
E-mail | [email-masked]
Phone Number | (+91) 9971094755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation services private limited | Technical remote support L2 | NA | 20,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, i will check i put correct url of the site or not. Secondly, internet connectivity is there or not. Then i will delete caches and history from the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.On the bluetooth speaker.
2. Open the mobile setting.
2. Go to the bluetooth settings on mobile then on the bluetooth.
3. Click on bluetooth speaker name then connect.

What according to you makes you a good candidate for customer service or technical support job? | I have experience of 3.5. i have deep knowledge of all software type issues like Ms office 365, 2016, VPN, Microsoft Teams, Skype, Antivirus etc. I can gives the technical training. I am very confident i can work on escalated cases.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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