Subject: Tech Support Candidate - Kshitiz Srivastava
From: Kshitiz Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:22:32 -0500

Tech Support
Test

Name

Kshitiz
Srivastava

E-mail

[email-masked]

Phone Number

(91) 8840414726

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow UP

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Think Computers Pvt Ltd

Technical Support
Engineer

19 December 2020

15000

Previous
Employer 1

City Group of colleges

Technical Head

28 Feb
2019

12000

Previous Employer 2

Ksot Vision Pvt Ltd

System
Admin

31 Aug 2014

8000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, you have a valid internet connection on
your laptop or PC. then search for google chrome or any browser and open it, now
type the desired website address in the URL address bar as www.ndtv.com. but you
got an error on the browser due to any issue like wrong address or not
connecting to the internet. then first we have to check that you have a proper
internet connection. and again check the website address, if everything is ok
then might be an issue with the proxy server.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First power
on the Bluetooth speaker and enter the Bluetooth pairing mode. now open your
mobile's Bluetooth and search for the speaker for pairing. now when you find
that speaker then tap on that speaker for pairing. now your speaker is connected
to your mobile. now use that to play a song or place a call.

What
according to you makes you a good candidate for customer service or technical
support job?

I think first you should listen to your
customer's problem carefully. now you have to resolve their problem very
carefully and earliest. if you understand their problem and resolve it in less
time then that customer will believe in you and take your services easily and it
will help to develop a customer relationship that is very important for any
bussiness or a company.

On a scale of 1 - 5 please rate your
fluency in spoken English

4