Subject: Tech Support Candidate - Sheetlaprasad Choubey Sheetlaprasad
From: Sheetlaprasad Choubey Sheetlaprasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 11:09:12 -0500

| | Tech Support Test

Name | Sheetlaprasad Choubey Sheetlaprasad
E-mail | [email-masked]
Phone Number | (91) 8693046697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech | System engineer | 31st dec 2020 | 15000
Previous Employer 1 | LRS services Pvt Ltd. | Desktop support | 14 Feb 2019 | 12500.
Previous Employer 2 | Precision techserve | Desktop support | 19 april 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have check what error is coming
And then we have trouble shoot in other system
also.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to ON bluetooth then it's make ask to connect and then we have to connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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