Subject: Tech Support Candidate - Kishor Jangid
From: Kishor Jangid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:57:46 -0500

| | Tech Support Test

Name | Kishor Jangid
E-mail | [email-masked]
Phone Number | (91) 9829461375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jodhpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novac technologies | Technical engineer | | 35540
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check url properly is there any mistake.
2. check url domain. It may differ
3. Try to check internet connectivity
4. Run tracert command and check it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Check phone and allow bluetooth function
2. Search nearby bluetooth device
3. Connect our device with name as mention in our device
4. If not connected then check pervious device connect list and remove one of them and try again

What according to you makes you a good candidate for customer service or technical support job?

1. Confident
2. Good logical analytical skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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