Subject: Tech Support Candidate - Sushil Kumar Bhau
From: Sushil Kumar Bhau <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:37:55 -0500

Tech Support
Test

Name

Sushil
Kumar Bhau

E-mail

[email-masked]

Phone Number

(+91) 7051811228

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jammu

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mphasis private limited

Technical support
executive

08-12-2020

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Restart the device.

2. Make sure internet is connected.

3.Open your preferred browser, and visita website checker page, such as "Down
for Everyone or Just Me"

4

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the bluetooth option-scan devices
-pairing-connected the device.

What according to you makes you a
good candidate for customer service or technical support job?

I am hardworking, smart worker, fast learner, I can deliver my
work before timeline. I am stable

On a scale of 1 - 5
please rate your fluency in spoken English

5