Subject: Tech Support Candidate - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:06:48 -0500

| | Tech Support Test

Name | Anand Kumar
E-mail | [email-masked]
Phone Number | (91) 7042856847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orbit techsol Pvt ltd | System Engineer | NA | 24K
Previous Employer 1 | 3i Infotech Pvt ltd | Associate | 30 December 2018 | 20 K
Previous Employer 2 | Sheri Krishna manpower services Pvt ltd | System Engineer | 22sep 2019 | 24K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I am checking the website it is officially block or not .I will checked the browser settings if any IP set in browser then remove the IP then check if work normally that's fine otherwise I am cordinate with network team this website block our organisation or not .if not block then troubleshoot the issue .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Bluetooth settings and click Bluetooth options and again click new device option and connect our Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | 1stly listing proper customer problem  after that guide to customer esy and right way and after that troubleshoot the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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