Subject: Tech Support Candidate - Neeraj Pandey
From: Neeraj Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:06:23 -0500

| | Tech Support Test

Name | Neeraj Pandey
E-mail | [email-masked]
Phone Number | (91) 7000430407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I'm currently In patna. But i can relocate anytime.
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AIIBF | It support | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will b seeking the error code.
As there are different error codes for different issues like...
400 sequence for our machine errors
500 sequence for router/gateway issues
And so on
Now as we know the actual error we are going to troubleshoot accordingly and solve the problem...like if i am getting 404 i can wait for a while and then try again as 404 is a temporary error .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switching on the Bluetooth speaker
Switching Bluetooth on in mobile device
Search for the particular device to be connected in the list of pairable devices in mobile device
Select the Bluetooth speaker in mobile device
Connect to the speaker by clicking on pair in mobile device
Also provide pairable code if required in the mobile device

What according to you makes you a good candidate for customer service or technical support job? | I love computing systems, and also love to configure my home wifi system on my own
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |