Subject: Tech Support Candidate - Rajiv Mohan
From: Rajiv Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:04:28 -0500

| | Tech Support Test

Name | Rajiv Mohan
E-mail | [email-masked]
Phone Number | (7290) 841918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
MySQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 13.06.2020 | 36,800
Previous Employer 1 | India glycols ltd | Exective | 31.08.2019 | 22,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check whether internet connection is On or Off.

2)Whether the issue is happening in only single web broswer or multiple browser. If single browser, then try to re-install it.

3) Check whether the website is been blocked by system firewall or antivirus.

4)Check whether website complies geographical internet policies of country.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on Power button and Bluetooth transmitter button.

2) Turn on Bluetooth in mobile handset.

3) In search panel, default device name of Bluetooth speaker will appear. Click on it.

4) A default IVR/  beep will intimate successful connection.

What according to you makes you a good candidate for customer service or technical support job?

1) Communication skills

2) Avoid using jargon in conversation

3) For tech. Support one should be thorough with all required technical aspects required for job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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