Subject: Tech Support Candidate - Areeb Sajid
From: Areeb Sajid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 10:00:03 -0500

Tech Support
Test

Name

Areeb
Sajid

E-mail

[email-masked]

Phone Number

(91) 9686934726

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jamia Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Android

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical support
executive

Nil

23000

Previous Employer 1

SMC insurance brokers

Relationship
manager

1/06/2018

16000

Previous Employer 2

Sahara craft

Operation
executive

01/01016

10000

In your past experience
you have (select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1 I will
try to clear brower cookies and catches by pressing "CTRL " Shift" and "Delete"
at the same time and clear them

2. Will reset the browser by going in to setting from the top right corner of
the browser and  then go to Advance in the left cornor there will be an option
to reset the browser

3 . If above two steps does not resolve the concern I will chnage the browser
and check if issue is with the website or with browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Need to
turn on the bluetooth first

2. Need to go to mobile bluetooth settings and turn it on

3 the bluetooth device will disaply in mobile bluetooth

4 click on connect

What according to you makes you a
good candidate for customer service or technical support job?

My skills and experience match with profile and I already have
done what this job require me to do

On a scale of 1 - 5
please rate your fluency in spoken English

5