Subject: Tech Support Candidate - ASHISH KUMAR
From: ASHISH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:57:13 -0500

| | Tech Support Test

Name | ASHISH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7488429289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R4 SOLUTIONS | DESKTOP SUPPORT ENGINEER | WORKING | 40500
Previous Employer 1 | SODLANTECH PVT LTD | DESKTOP SUPPORT ENGINEER | 21 JULY 2020 | 35000
Previous Employer 2 | IRVINE INFOCOM PVT LTD | TECHNICAL SUPPORT ENGINEER | 30 NOV 2019 | 21000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | seems like browser is not functioning well. We can cleared temps files from the computer, delete history of the browser and last we can uninstall the browser and reinstall. We can check for pending updates of windows update. After we can restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on the Bluetooth device then turn on bluetooth of your phone as well then search the name of that device then hit connect, it will ask you to pair then you can connect through that.
What according to you makes you a good candidate for customer service or technical support job? | I am best man for the job because, I have the same experience regarding this profile. I have analytical skills that I can troubleshoot the maximum issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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