Subject: Tech Support Candidate - Sujan Karmakar Sujan
From: Sujan Karmakar Sujan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:47:03 -0500

| | Tech Support Test

Name | Sujan Karmakar Sujan
E-mail | [email-masked]
Phone Number | (+91) 8003348285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 1, Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Matsui Technologies India Limited | IT Administrator | | 24000
Previous Employer 1 | C I INfotech Pvt. Ltd | Support Engineer | 05.11.2017 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Based on the  error, will do the troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Speaker
2. Trun on the Bluetooth on Mobile Phone
3. Search Bluetooth device from Mobile Phone
4. Find the Bluetooth name of Speaker on Mobile Phone.
5. Tab on The name to pair with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Communication Skill and Technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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