Subject: Tech Support Candidate - Sandeep Saini
From: Sandeep Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:44:00 -0500

| | Tech Support Test

Name | Sandeep Saini
E-mail | [email-masked]
Phone Number | (0130) 9034134120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daksh india pvt ltd | Technical support executive | 01-01-2021 | 19500
Previous Employer 1 | Kabir impex pvt ltd | Desktop support engineer | 31-03-2020 | 14500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check for working internet connection.
After that I will restart the router and check if internet is working fine or not.
After that I will check for another browser.
After that I will run the network Troubleshooting test.
After that I will reset the Ip configuration for my
network.
After that internet will work fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth in laptop and mobile as well.
Click on search for device and select the avaìlable device.
After that I will pair the device and it will got connected.

What according to you makes you a good candidate for customer service or technical support job? | As I am a good listener and have good problem solving skills. I am a good team builder and know how to engage with people. I have positive attitude toward customer and willingness to help someone by providing the correct resolution. I will maintain professional with the customer and have good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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