Subject: Tech Support Candidate - Rahul Soni
From: Rahul Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:12:28 -0500

| | Tech Support Test

Name | Rahul Soni
E-mail | [email-masked]
Phone Number | (201301) 7859928577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech PVT. Ltd | Technical analyst-EUC | Working | 22000
Previous Employer 1 | Team computers PVT. Ltd. | Technical support L2 | 09/07/2018 | 17000
Previous Employer 2 | Hcl infosystem | Associate | 04/07/2017 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we will check exact error then I will go to for  troubleshooting step. Because without exact error we cant provide solutions to user. There are many points of same thing.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting》connection》click on bluetooth then turn on and scanning then will try to connect to pairing bluetooth speaker . After pairing we are connected to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me we cant compare both support. We are interacting with many users by physically as on customer service.

As Technically support we are not interacting with many user. We are providing support as remote support   to user.

Both are good.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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