Subject: Tech Support Candidate - Satyendra Patel
From: Satyendra Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:11:40 -0500

| | Tech Support Test

Name | Satyendra Patel
E-mail | [email-masked]
Phone Number | (0167) 7814836020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Barnala Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
Speakers & Audio
AD server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Applied Electro Magnetic Pvt Ltd | Technical Support Engineer | NA | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check address which I want to browse, if it's correct then I will perform next check that is my internet connectivity. It may be two type
1- Connect with RJ45 cable
2- Wi-Fi connectivity.
Further check will be depend upon Connectivity type.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth speaker and  also on the bluetooth of mobile phones and follow the steps.
1- Go to settings
2- select bluetooth options
3- Find the your bluetooth speaker and select it.
4- If your bluetooth speaker not listed in the device then select search options and search your bluetooth speaker and select it for pair and it will connect with your mobile

What according to you makes you a good candidate for customer service or technical support job? | I have pluse point that is I have experience in technical support Engineer in CSS (CUSTOMER SUPPORT SERVICES) of clients location on live project.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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