Subject: Tech Support Candidate - Monis Ahmed
From: Monis Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:07:40 -0500

| | Tech Support Test

Name | Monis Ahmed
E-mail | [email-masked]
Phone Number | (91) 8218105779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Vmware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Takyon Networks | Resident Engineer | | 2.2
Previous Employer 1 | SISL | Tech Support | 25 June 2018 | 2.0
Previous Employer 2 | C-NET | Tech Support | 9 july 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First and foremost I will try to check if there's no wire or any other hardware malfunction.
Second I will try to check if other website are reachable,
Third will check if there's a firewall issue
and so forth.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will try to On the Bluetooth on my phone and my speakers.
Second ill find my speakers broadcasted name in my visible device list which can be accessed by long pressing my bluetooth button and clicking available devies.
third ill tap on my speaker name usually its the model number of the speaker and pair it with my phone.

What according to you makes you a good candidate for customer service or technical support job?

First and foremost I have experience with technical support jobs.
Secondly I am patient with the client and can easily maintain decorum with many types of personalities.
Third I always try to  turn blunder situation in a polite conversation that can help build a lasting relation with customer and business.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |