Subject: Tech Support Candidate - Rajeshwar Arulmurugan
From: Rajeshwar Arulmurugan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:01:53 -0500

| | Tech Support Test

Name | Rajeshwar Arulmurugan
E-mail | [email-masked]
Phone Number | (91) 7639503534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bahadurgarh Harayana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Salesforce Administration and IMT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant Technology Solutions | SPA | Feb 5 | 32K
Previous Employer 1 | Sutherland Global Services | Associate | Oct 12 2018 | 22K
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll try to clear the cookies, cache and browsing history

Then, try to access the URL in different browser like IE and Chrome.

Check whether the internet connection is connected

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the mobile bluetooth and speaker bluetooth.

Pair the device with passcode

If not connected, please try resetting the bluetooth setup and connect once again.

What according to you makes you a good candidate for customer service or technical support job? | Patience, Emphasizing and acknowledging the customer queries
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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