Subject: Tech Support Candidate - Harender kumar
From: Harender kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 09:00:38 -0500

| | Tech Support Test

Name | Harender kumar
E-mail | [email-masked]
Phone Number | (91) 7011395521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Millennium automation private limited | Customer support | | 21000
Previous Employer 1 | Javi systems | Network engineer | | 18500
Previous Employer 2 | Aerial telecom | Network engineer | | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Just we will insert the website in search box of google browser and it will open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to on the Bluetooth of our smartphone then search the Bluetooth name of speaker. Then connect with double tap option.
What according to you makes you a good candidate for customer service or technical support job? | Because in last organizations i have worked well.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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