Subject: Tech Support Candidate - ISHAAN VERMA
From: ISHAAN VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:58:57 -0500

| | Tech Support Test

Name | ISHAAN VERMA
E-mail | [email-masked]
Phone Number | (0) 8181984711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Sr. Associate | | 50000
Previous Employer 1 | BYJUS | BDA | 21.07.2020 | 25000
Previous Employer 2 | Encardio Rite Electronics Pvt Ltd | Technical support Division | 12.05.2020 | 15480

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity
2. To check internet connectivity, go to settings and internet options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Go to bluetooth options.
Switch on bluetooth .
Scan for available devices.
Select the name of the device.
Pair the selected device.
You are now ready to go.

What according to you makes you a good candidate for customer service or technical support job?

Candidate should have de-escalation techniques for irritated caller,
Should have polite way of talking
Active listening skills
Should be able to get into shoes of the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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