Subject: Tech Support Candidate - SHIVAKANT AGRAHARI
From: SHIVAKANT AGRAHARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:50:43 -0500

| | Tech Support Test

Name | SHIVAKANT AGRAHARI
E-mail | [email-masked]
Phone Number | (+91) 8171290074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon sec 23A
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acute informatics Pvt Ltd | Application support engineer | Current working | 16848
Previous Employer 1 | Rostrum consulting Pvt Ltd | Technical support engineer | 7 July 2015 | 16000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, there will be error regarding net connectivity. Make sure internet connection should have at that time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth of mobile and switch on bluetooth speaker
There will be new one bluetooth device name
Pair the device
If asked passcode
Then enter and accept

What according to you makes you a good candidate for customer service or technical support job?

Actually i have a best knowledge how to deal with all type of customer with my technical skills.
So basic thing is that customer satisfaction , which i will surely provide with my technical skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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