Subject: Tech Support Candidate - Charanjeet Singh
From: Charanjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:50:23 -0500

| | Tech Support Test

Name | Charanjeet Singh
E-mail | [email-masked]
Phone Number | (91) 8585927407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari delhi 110084
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cignex | senior infra engineer | |
Previous Employer 1 | team computer | technical support engineer | |
Previous Employer 2 | leading edge | hardware&networking engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi,
Please check your internet connection first and try to open otherweb site on same browser.
1) If your internet not working then please check your modem/ router.
2) if your internet working but then please open IE then go to setting ->then select connection tab-> then open LAN setting button -> please check your proxy address in your computer.
3) if internetworking in computer or particular web site not working may be user have no rights to access this web page.
4) open cmd->type tracert www.ndtv.com ->then enter you got where user web page stuck.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start button of wireless bluetooth -> then open Bluetooth setting in cell phone->search Bluetooth device ->select those Bluetooth device..

Thanks

What according to you makes you a good candidate for customer service or technical support job? | professional work / understand user query  & then execute.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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