Subject: Tech Support Candidate - RAHUL BUDGUJAR
From: RAHUL BUDGUJAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:49:34 -0500

| | Tech Support Test

Name | RAHUL BUDGUJAR
E-mail | [email-masked]
Phone Number | (+91) 9871501849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
SOFTWARE SUPPORT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CM IT SERVICES PVT LTD | IT ENGINEER CONSULTANT | 25TH DECEMBER | 22888
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). check to see if  another website like google.com or mozilla.org is open or not.
2). try on another web browser.
3). If have browser issue so clear all the cookies and cache of browser.
4). Close browser and open again.
5). Site start working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First on Bluetooth in phone.
2) Check the device name whom want to connect.
3) Click on the device name and start connection.
4) Pair option will occur. Click on Yes.
5) Bluetooth connected.

What according to you makes you a good candidate for customer service or technical support job?

Customer service is means so much because behind it we need to satisfy and help customer properly.
I have 2+ years prior knowledge for technical and IT support and I have the ability to help customer properly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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