Subject: Tech Support Candidate - Kamalarajan Arumugam
From: Kamalarajan Arumugam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:43:12 -0500

Tech Support
Test

Name

Kamalarajan
Arumugam

E-mail

[email-masked]

Phone Number

(9144) 9003039784

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chennai

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

SaasAnt Infotech Private
Limited

Customer Care Engineer

13-08-2019

29000

Previous Employer 2

Teleperformance India

Technical
Support Executive

15-02-2018

22000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check my internet connectivity. Let it be
hardwired or wireless connection, I will check the IP address on my computer. If
I am getting a proper IP address, then the problem or issue lies within the
computer. I will try using different browsers. Then I would do the basic
troubleshooting steps like clear cache, restarting computer, resetting internet
browser settings, firewall/security software settings.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
Bluetooth on my mobile.

Search for Bluetooth devices.

Try to connect or pair devices.

What according to you makes you a good candidate
for customer service or technical support job?

I am good
in communication and have enough computer knowledge.

I also have more than 5-6 years of experience in Customer Service/ Technical
Support.

On a scale of 1 - 5 please rate your fluency in spoken
English

4