Subject: Tech Support Candidate - Bimal Kishore
From: Bimal Kishore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:41:21 -0500

| | Tech Support Test

Name | Bimal Kishore
E-mail | [email-masked]
Phone Number | (+91) 8492827459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hotel Patnitop | System Administrator | 30-Jan-2015 | 11k
Previous Employer 1 | Titus&Co | Network Administraor | 30-Jan-2018 | 20k
Previous Employer 2 | The Park | IT MAnager | Currently Working | 33k

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Frist Step need to check what I have type in browser is it correct or not then 2nd Step make sure internet connectivity is working 3rd Step Check if the website is down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear
If your speaker is not listed, press the button on your speaker that makes it
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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