Subject: Tech Support Candidate - Gautam Sinha
From: Gautam Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:40:18 -0500

| | Tech Support Test

Name | Gautam Sinha
E-mail | [email-masked]
Phone Number | (+91) 9599207311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hindusthan Samachar | System Administrator | 30/11/2020 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will see that the internet is working fine.
For that i will first press windows key + r, it will open command prompt. Then i will write ping ip of the network and press ok, if the net is working fine it will display it on the command prompt.
Then i will write ncpa.cpl which will lead me to network setting,  there first i will disable the LAN cable or Wifi whichever is working, and then refresh it after that again able it to connect to the network.

Now go back to the browser your website will be working, if there is a problem from my side. But if there is a server error or http error 404 you have to wait till the server goes back to the normal.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth of your phone and go on a search section, make sure your speaker is turned on and it is also discoverable to your mobile, if the device is in range it will show it by its default name at your device. You have to click it and pair it first. After that it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | Who can assume himself as of the customer who is  in trouble and try to find ways to solve it as his own.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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