Subject: Tech Support Candidate - Rajat Kumar Mishra RAJAT
From: Rajat Kumar Mishra RAJAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:38:40 -0500

| | Tech Support Test

Name | Rajat Kumar Mishra RAJAT
E-mail | [email-masked]
Phone Number | (91) 9368750991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nlink tech private limited | Technical Support Specialist | | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connected and working
Check dns and cookies for website
Restart router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth of speaker
Turn on Bluetooth on phone and search for the name of speaker
Select and enter pin if provided
Success

What according to you makes you a good candidate for customer service or technical support job?

Politeness with customers
Technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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