Subject: Tech Support Candidate - Mohit Goyal
From: Mohit Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:34:52 -0500

Tech Support
Test

Name

Mohit
Goyal

E-mail

[email-masked]

Phone Number

(91) 9716578102

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi gokal pur

Which
best describes your Technical Support capabilities

I don't
have experience or skills for Technical Support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Netconnect

It desktop engineer

31aug2020

13591

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Email
Used a
case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address (URL) in the address bar to
make sure you're going to the right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

During my previous role, a customer was furious about not
being able to return an item for a full refund. Company policy only allowed me
to offer the customer store credit since he didn’t have a receipt. After
letting him vent, listening intently to his concerns and apologizing for the
inconvenience, I helped him find a gift for his wife for the same price so he
wasn’t out any money. He thanked me for my patience and told me he would tell
his friends about his experience.”

On a scale of 1 - 5
please rate your fluency in spoken English

5