Subject: Tech Support Candidate - Rishi Kant singh
From: Rishi Kant singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:34:41 -0500

| | Tech Support Test

Name | Rishi Kant singh
E-mail | [email-masked]
Phone Number | (+91) 8880698430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Dowson Technologies Pvt Ltd | Mobile service engineer | FEB-2020 | 15000
Previous Employer 2 | Concentrix Technology Pvt Ltd | Technical Service Associate | march-2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1.Check the error message.
2. If there is no error message, we will clear cache and cookies.
3.Add the url in safe site.
4.Add the url in the pop-up blocker, in the allowed section.
5.Restart the browser and check if that works or not.
6.check with different browser that url is working or not.
7. Try resetting the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of customer support that is required in this position.I have patience and ability to read customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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