Subject: Tech Support Candidate - Achin Kumar
From: Achin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:31:15 -0500

| | Tech Support Test

Name | Achin Kumar
E-mail | [email-masked]
Phone Number | (+91) 8076024827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi - Near Kashmiri Gate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Storage

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro Ltd | Administrator | 18 Dec 2019 | 11,000
Previous Employer 2 | Chi Networks | System Engineer | 9 Sept 2020 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, I will check the internet connection.
2. If this does not work, I will clear the cache and cookies of my browser.
3. I will check from the other device if the website is working or not. Server down maybe the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On bluetooth in the mobile phone.
2. Search for the new device and when device is detected the speaker then simply connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Because I like to handle the customers and I like to work on customer relationship management.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |