Subject: Tech Support Candidate - Sandeep Chaudhary Sandeep
From: Sandeep Chaudhary Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:31:54 -0500

| | Tech Support Test

Name | Sandeep Chaudhary Sandeep
E-mail | [email-masked]
Phone Number | (91) 7007757222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
AD handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DCM INFOTECH LTD | Jr speacelist | Till working | 18000
Previous Employer 1 | Infocare digital system Pvt Ltd | Field support engineer | 17-apr-2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please goto the wifi or lan settings check your internet connection first, then try to open the link again, if you encounter the same error then check your browser settings and change the cookies, you will try again to the open link now working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please go to the phone notification drop down select bluetooth options check speaker and found the. Click to connect..
What according to you makes you a good candidate for customer service or technical support job? | Because I'm currently working on service desk profile, and then day to day handle coustomer phone, mail, ticket in toll after then defined categories to calls and reply mails share reports. Coustomer queries and system releted problem to take on remote fixed all types issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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