Subject: Tech Support Candidate - Tanya Chhabra
From: Tanya Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:31:22 -0500

| | Tech Support Test

Name | Tanya Chhabra
E-mail | [email-masked]
Phone Number | (+91) 7838725696
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
Solar engineering

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alsoenergy | Software support associate | Till now | 24835
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Copy the error code
2. Check what actually that error code is & think if I can resolve it myself or not
3. Will check how to resolve that error
4. Follow the steps mentioned
5. Error resolved, website accessed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings 》Bluetooth 》Pair the device

Connected

What according to you makes you a good candidate for customer service or technical support job? | Firstly I'm already working in this sector. Also my language is my best skill which will help me to work with customer. My patience is also something which I believe is required to work in such a sector.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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