Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:29:40 -0500

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (110049) 9910256302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Extension Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Printer,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NR Technoserve | Desktop support | Working | 12000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i will check Lan Connection.
2. Then i will try to search other website opening or not
If other websites are opening or working.. So it can be NDTV website server crash,
3 if in case other websites are not working so i will run network diagnose tool so we can know what's the problem,
4. Organizations restrict external websites,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

So easy
1. First we will on speaker then Bluetooth
2. Then we will on Bluetooth on mobile phone
3.Then Device will search all nearly Bluetooth
4. Then it will show name on mobile phone, so we will pair it to speaker can it will connect it automatically

What according to you makes you a good candidate for customer service or technical support job? | Because i like to solve technical problems, and i work very hard, i curious about to face new challenges
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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