Subject: Tech Support Candidate - Sachin Sachin
From: Sachin Sachin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:29:34 -0500

| | Tech Support Test

Name | Sachin Sachin
E-mail | [email-masked]
Phone Number | (+91) 7039438600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thinkaspps solutions | DL2 | Till date | 16000
Previous Employer 1 | IMSI INDIA | DL1 | 11 Nov 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use a website down checker
Use ping checker
Run step by step diagnostic
Conduct a traceroute
Use website and monitoring software
Check internet connectivity
Check DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth on phone and speaker find the name of speaker on your phone and then pair to device
What according to you makes you a good candidate for customer service or technical support job? | I have 3 years experience in technical support and i worked on this situation
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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