Subject: Tech Support Candidate - Vinay Prasad
From: Vinay Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:25:30 -0500

| | Tech Support Test

Name | Vinay Prasad
E-mail | [email-masked]
Phone Number | (91) 8808470316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi ( Sitapuri Part 2 , near Janakpuri)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Aws , Basics of SQL, Docker

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solutions | Project Engineer | Working | 22000
Previous Employer 1 | Aforeserve.com | Technical support executive | January 2019 | 15000
Previous Employer 2 | Microtechinfoserve pvt ltd | Technical Support executive | May 2017 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will see that what's error consent ,if there is showing error of internet then firstly I will check internet/intranet connection, if internet/intranet is correct then need verify site URL , sometimes it's be due to unsecured  URL( HTTP), if all are correct then It will run.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will start the Bluetooth speaker then I will start mobile Bluetooth,  after that name of Bluetooth speaker will show in mobile Bluetooth device search option  then we press the connect option.
What according to you makes you a good candidate for customer service or technical support job? | Because I support customers more   than two years , and I know how to solve issues and interact with site customers and on phone.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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