Subject: Tech Support Candidate - Mohd Danish Alam
From: Mohd Danish Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:25:02 -0500

| | Tech Support Test

Name | Mohd Danish Alam
E-mail | [email-masked]
Phone Number | (91) 9990258957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Batla House , Jamia
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange Business Services | Engineer Server Support | still working | 30000
Previous Employer 1 | Manpower client - Orange Business Services | IT Engineer | Dec 2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check properly the Internet is working or not
2. I will ping site address and check the ping status whether site is active or down.
3.  I will check the Antivirus and firewall because some times it will start blocking the site access.
4 I also check proxy setting over Chrome.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Both the devices should have Bluetooth connectivity option.
2 . Turn on your Bluetooth speaker and put it into pairing mode .
3 . we will scan the mobile Bluetooth to search the speaker .
4.we tap the name of Bluetooth speaker to pair it.
5 .when we able to see speaker name in our Bluetooth device , it means device is connected.

What according to you makes you a good candidate for customer service or technical support job?

1 Customer need
2.Customer Satisfaction
3. Time management.
4. Be positive
5. Open to listen

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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