Subject: Tech Support Candidate - Anand Singh
From: Anand Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:22:26 -0500

| | Tech Support Test

Name | Anand Singh
E-mail | [email-masked]
Phone Number | (+91) 8178853165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Loni (Ghaziabad)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical Support Analyst | | 22800
Previous Employer 1 | Posist Technologies | Customer Support/ Software Support | June/2020 | 22000
Previous Employer 2 | School Of Fish Technologies | Software Implementation | Dec/2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1, Check the internet Connectivity. 2, Delete the cookies files. 3, change your proxy settings. 4, try to check the same web URL in another computer. 5, If you can't see the webpage on any computer, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1, Open turnon the bluetooth option in both devices.
2, if you can not see the bluetooth speaker device name in your mobile then click on scan option in mobile and then pair it with bluetooth speaker,
Hence it will connect.

What according to you makes you a good candidate for customer service or technical support job?

Because, my strong point is to handling the frustrated client. I can solve the problem in a limited time frame. I will also try to solve the problem with other ways.
I will give my 100% while solving any kind of problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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