Subject: Tech Support Candidate - DURGESH KUMAR
From: DURGESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:22:19 -0500

| | Tech Support Test

Name | DURGESH KUMAR
E-mail | [email-masked]
Phone Number | (870) 9617631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ison Bpo | IT Executive | N/A | 12000
Previous Employer 1 | IBM (off role) | Desktop support engineer | 27 jan 2020 | 11625
Previous Employer 2 | Wipro (off role) | Desktop support engineer | 24 Dec 2018 | 10000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on error which I get then I troubleshoot accordingly.  Normally I followed bellow steps

Check website ping status
Clear Browser Chache
Restart Browser
Check Browser security settings
Check Hostfile

Please list the steps to connect a Bluetooth speaker to your mobile phone. | ON Bluetooth both devices phone and speaker then connect the same.
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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