Subject: Tech Support Candidate - sonu kumar
From: sonu kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:21:38 -0500

| | Tech Support Test

Name | sonu kumar
E-mail | [email-masked]
Phone Number | (91) 7904365636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | genpact (skilliantech) | system administrator | 7th jan 2021 | 22000
Previous Employer 1 | wipro(by RSPL) | desktop support | 30 march 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i have to check the error, what kind of error user is getting.
Next step i will follow according to error.
i can take few basic steps to resolve like:-
check network connectivity.
check internet traffic.
check clear the browser cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to phone setting
select Bluetooth option
enable the Bluetooth option
power on the Bluetooth speaker
search Bluetooth speaker from phone and after complete the search once we get the Bluetooth speaker name on search list, then i have to select it and pair it with phone.

What according to you makes you a good candidate for customer service or technical support job? | As i believe, i am capable to resolve the user issue by listening them carefully and understand their problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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