Subject: Tech Support Candidate - Vinay Kumar Tiwari Vinay
From: Vinay Kumar Tiwari Vinay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:21:23 -0500

| | Tech Support Test

Name | Vinay Kumar Tiwari Vinay
E-mail | [email-masked]
Phone Number | (110090) 9873709728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonia Vihar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech Pvt ltd (Oberoi maiden's hotel delhi) | Network engineer | | 20k
Previous Employer 1 | Securelyknx networks (crowne plaza Okhla hotel | Technical support executive | 12-dec-2019 | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the internet connectivity of the device then after checking Internet connectivity I will check some browser settings in such cases browser are also outdated another case can be the restriction of that website or the website can also be down .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- I will turn on the Bluetooth of my mobile.
2- I will also turn the speaker on .
3- I will pair the speaker with my mobile phone
4- After pairing device will be successfully connect with my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Because I have worked with the same for last 3 years . Also I have handled many customers face to face and over calls also over chats. Also I have a experience of interacting with guest internationally and domestically. I have learned quickly and also have handled shifts alone.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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