Subject: Tech Support Candidate - Shalu Singh
From: Shalu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:17:30 -0500

| | Tech Support Test

Name | Shalu Singh
E-mail | [email-masked]
Phone Number | (91) 9786607867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon Rajeev chowk
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Service desk engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi service Pvt Ltd | L1 technical service desk engineer | Working |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly Check the network icon or wireless connection settings in laptop or computer to see if you have Internet access or not.and then check for changes to proxy settings.After check the network cables if your computer is wired to the router...then Reset your router.
Check your firewall or security software.
After this Go into Control Panel  and there is one option that is Internet options ...click on Advanced and then Reset Settings and Clear Cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Unlock your phone then Swipe down from the top of the screen...after Touch and hold Bluetooth in phone.and then switch on the bluetooth on your speaker after
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Good candidate for customer service or technical support ....
Communication skills
Should be technical knowledge
Problem solving
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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