Subject: Tech Support Candidate - SunilThakur SUNIL
From: SunilThakur SUNIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:13:56 -0500

| | Tech Support Test

Name | SunilThakur SUNIL
E-mail | [email-masked]
Phone Number | (91) 7015262112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | JAIPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Connectivity it service | Network engg | Working | 22000/-
Previous Employer 1 | Alethe Consulting Pvt ltd | Network engg | June 2020 | 19000
Previous Employer 2 | Udan enterprise Pvt Ltd | Network engg | July 2018 | 21500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Once check physically lan/wifi connected the user properly .if connectivity is ok check ping the gateway & google.com
2. Check proxy & broser settings & trying to another browser.
3. After that check internet / browser is working so issue with particular site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the bluetooth on mobile
2. Find the discoverable bluetooth name
3. Then connect & paired the device

What according to you makes you a good candidate for customer service or technical support job?

1. Once trying to understand customer actual what is problem he is facing.
2. Identify the issues & given to resolution be on time as spoken with customers.
3. Trying to good relations with customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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