Subject: Tech Support Candidate - Shubham Garg
From: Shubham Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:12:46 -0500

| | Tech Support Test

Name | Shubham Garg
E-mail | [email-masked]
Phone Number | (91) 9953411617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Windows server administrator, active directory, exchange sever, office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi Systems Micro Clinic Pvt ltd | Technical Engineer | 15 October 2020 | 34500
Previous Employer 1 | Megasoft Solutions India Pvt ltd | System Administrator | 12 March 2020 | 20000
Previous Employer 2 | HIL LIMITED | IT Associate | 31 may 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many thinks to check are followed.

1. Try to open this site in another Browser. If site has open in second then clear first browser cache and history.
2. Check internet connectivity.
3. Check other sites are open or not.
4. Ping that website.
5. Check system or browser proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.long press bluetooth connecting button for ready to pair.
2. Search bluetooth in our phone for pairing.
3. If password pop screen appear then enter mentioned password from bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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