Subject: Tech Support Candidate - Ruman Allam
From: Ruman Allam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:11:02 -0500

| | Tech Support Test

Name | Ruman Allam
E-mail | [email-masked]
Phone Number | (91) 8249467725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | South delhi Khanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Experis IT | Technical Support with helpdesk engineers | | 24000
Previous Employer 1 | Williams consulting Pvt ltd | Technical Support with helpdesk engineer | 14 oct 2019 | 18000
Previous Employer 2 | C I infotech pvt ltd | Customer support | 12 July 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com.
If you can open another site, skip down to The problem only happens with certain websites.
Launch another browser.
If the site works in another browser, the problem in current browser.
If the site doesn't work in another browser, The problem happens in all web browsers
clearing cookies and cache after that checking proxy setting

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth connection both devices and open mobile phone Bluetooth settings and searching Bluetooth near by and connect through the passcode
What according to you makes you a good candidate for customer service or technical support job? | First we listen clearly that customer facing issue
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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