Subject: Tech Support Candidate - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Dec 2020 08:09:22 -0500

| | Tech Support Test

Name | Naveen Kumar
E-mail | [email-masked]
Phone Number | (+91) 9412117767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 61
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra Defence System Limited | Server Administrator | | 29.5
Previous Employer 1 | RealtyAcres Real Estate Pvt Ltd | System Administrator | 27 September 2019 | 27
Previous Employer 2 | IMS Ghaziabad | System Engineer | 14 July 2018 | 17

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Have look on results or response opening website is showing. It might be your internet is down or web server is down. Whenever we got the right thing to analysis, we promote appropriate solution.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the Bluetooth Speaker and open Bluetooth in your mobile device and search for the device that needs to be connected. When you have got your device, tap for successful connection.
What according to you makes you a good candidate for customer service or technical support job? | Not only I have got technical knowledge but I can also be able to find a desired solutions for the problems occurred at software level and hardware level as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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